Hyperoptic’s Always on Support, Issues Fixed in Six Hours
In a world where every second of downtime carries a cost, having someone at the helm day and night changes everything. With round the clock support and a promise to deliver a six hour fix, Hyperoptic’s service level agreement brings peace of mind rarely found elsewhere. Instead of waiting in limbo, you get fast resolution that makes a real difference to your organisation’s continuity and productivity.
Understanding service level agreement tiers
Not all service level agreements carry the same weight. Hyperoptic, structures its into clear tiers. The basic arrangement ensures swift acknowledgment of your issue. The next tier moves beyond that to prioritise your case based on impact. At the highest level, you gain immediate escalation directly to our expert team. Each tier defines exactly how quickly we respond and what steps we take to restore your connection. No guesswork. No blurred lines.
What time to clear really means?
Time to clear often sounds vague to those new to managed connectivity. Here it means the period between reporting a fault and having it fully resolved. If you report a problem at eight in the morning, our clock starts ticking. By two in the afternoon, you should see full restoration. That six hour window applies whether it is a minor glitch or something deeper at the core of the network. The engineers aim to clear the fault completely within that timeframe so you can get back on track fast.
A practical cost of downtime example
Imagine your digital platform brings in revenue every minute. If your operation earns one hundred pounds an hour, each minute of disruption costs you one pound and sixty seven pence. Over a typical eight hour working day, unplanned outages totalling six hours could equate to one thousand pounds in lost income. Now add in customer frustration, potential reputational damage and overtime billed by staff to catch up. By contrast, a swift six hour fix limits losses and preserves confidence among stakeholders. Use a simple calculator to input your own figures and see how small improvements in response time yield large savings.
Dedicated UK network operations centre engineers
Behind every ticket received stands a team of highly trained UK based network operations centre experts. They troubleshoot at the source rather than read from a script. When you speak to them, you talk to someone who diagnoses issues with deep technical insight. No offshore menus. No endless call back loops. Every engineer has direct access to diagnostic tools and escalation channels. They manage complex routing, hardware health and real time capacity all under one roof. This focus on expertise ensures we not only clear faults fast but also guard against repeat occurrences.
Why genuine expertise matters?
In a sea of providers who bundle services with generic support packages, the human factor often gets lost. Hyperoptic’s approach is personal and precise. Every support incident follows a documented path from report through to resolution. You receive clear updates at each stage. If an issue requires additional work or a hardware swap, we outline the process. This level of transparency makes partners feel in control rather than left to wonder. It also helps you with compliance reporting and audit trails when you need proof of due diligence.
Transforming support into a strategic advantage
Elevating your support from a checkbox on a contract into a strategic advantage means looking beyond basic connectivity. With Hyperoptic’s round the clock support, six hour fix guarantee and transparent tiers, your business gains resilience. With a clear understanding of time to clear plus a simple cost of downtime calculator, you can quantify the hidden value in the offer. Embrace a service level agreement that works harder for you. Discover more on Hyperoptic website.
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